Leaders are judged based on certain results of their leadership. Most frequently, they are judged based on whether or not their results matched their commitments. Most of the time, I think this is reasonable. I think leaders are also frequently judged based on whether their results matched their intentions. And this I think is unreasonable if the leader did a good job of articulating commitments.

The problem is that when a leader’s results don’t match commitments or intentions, people get disappointed. Continue reading “Intentions and Disappointments” →